Privacy Policy

    Last Updated: 20 July 2026

    1. Our Commitment to Privacy

    Review Manager ("we", "our", or "us") is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

    This Privacy Policy explains how we collect, use, disclose and protect your personal information when you use our website, software, products and services.

    2. Who We Are

    Review Manager provides business automation solutions including:

    • Google Review Automation
    • Customer Reactivation Campaigns
    • Missed Call Text Back Automation
    • AI Chat Solutions
    • CRM & Customer Communication Management
    • Google Business Profile Management
    • Website & Landing Page Development
    • Marketing Automation

    3. What Personal Information We Collect

    Depending on the services you use, we may collect:

    Identity Information

    • Name
    • Business name
    • Position or job title

    Contact Information

    • Email address
    • Mobile number
    • Business phone number
    • Business address

    Business Information

    • Website
    • Google Business Profile information
    • Social media accounts
    • Industry
    • Business operating hours

    Customer Relationship Information

    Where our software is used by our clients, we may process customer information including:

    • Customer names
    • Phone numbers
    • Email addresses
    • Appointment information
    • Communication history
    • Reviews submitted
    • Marketing preferences

    We process this information on behalf of our clients in accordance with our agreements with them.

    4. How We Collect Information

    We collect information when you:

    • Contact us
    • Submit an enquiry
    • Book a consultation
    • Request a demonstration
    • Purchase our services
    • Subscribe to marketing communications
    • Complete online forms
    • Use our website
    • Use our software platform

    We may also receive information from third-party integrations authorised by you, including Google, Microsoft, Meta, Stripe and other connected business systems.

    5. Why We Collect Personal Information

    We collect personal information to:

    • Provide our products and services
    • Respond to enquiries
    • Deliver customer support
    • Build and manage customer accounts
    • Automate communications
    • Improve our services
    • Send important service notifications
    • Comply with legal obligations
    • Prevent fraud and misuse
    • Provide marketing communications where permitted by law

    6. Cookies and Analytics

    Our website may use cookies and similar technologies to:

    • Improve website performance
    • Understand visitor behaviour
    • Measure marketing effectiveness
    • Remember user preferences
    • Improve user experience

    You can control cookies through your browser settings.

    7. AI Services

    Some of our services may include AI-powered automation such as:

    • Website chat assistants
    • Customer support automation
    • Workflow automation
    • AI-generated responses

    Where AI services process personal information, we take reasonable steps to ensure they operate consistently with applicable Australian privacy requirements.

    8. Third-Party Services

    Our services may integrate with third-party providers including:

    • Google
    • Microsoft
    • Meta
    • Stripe
    • Twilio
    • LeadConnector / GoHighLevel
    • SiteGround
    • Cloudflare

    These providers maintain their own privacy policies and security practices.

    9. How We Protect Information

    We take reasonable steps to protect personal information through:

    • Secure authentication
    • Encryption where appropriate
    • Restricted staff access
    • Secure cloud infrastructure
    • Regular software updates
    • Access controls
    • Password protection

    While we take reasonable precautions, no online service can guarantee absolute security.

    10. Overseas Disclosure

    Some of our technology providers store or process information outside Australia.

    Where this occurs, we take reasonable steps to ensure that overseas service providers maintain appropriate privacy and security standards.

    11. Marketing Communications

    We may send:

    • Product updates
    • Service announcements
    • Educational content
    • Promotional offers

    You may unsubscribe at any time using the unsubscribe link or by contacting us.

    12. Access and Correction

    You may request access to the personal information we hold about you.

    You may also request correction of information that is inaccurate, incomplete or out of date.

    Requests can be submitted using the contact details below.

    13. Complaints

    If you believe your privacy has been affected, please contact us first.

    We will investigate your complaint and aim to respond within a reasonable timeframe.

    If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

    14. Changes to this Policy

    We may update this Privacy Policy from time to time.

    The latest version will always be published on our website.

    15. Contact Us

    If you have any questions about these terms and conditions, please contact us at contact@review-manager.com.au.

    Review Manager Pty Ltd

    Website: review-manager.com.au