Question 1

How long does setup take?

Accepted Answer

Our team handles the entire setup process for you. Typically, we can have your account fully configured, your Google Business Profile connected, and your missed call text-back active within 24 to 48 hours of onboarding.

Question 2

Do I need technical skills to use this?

Accepted Answer

Not at all! We've designed Review Manager to be incredibly user-friendly. Plus, our team does all the initial technical heavy lifting. You'll just use our simple dashboard to reply to messages and view your new leads.

Question 3

Will this work for my specific industry?

Accepted Answer

Review Manager is highly effective for any service-based or local business that relies on phone calls and online reputation. This includes home services (plumbers, HVAC, roofers), professional services (lawyers, accountants), health and wellness (dentists, chiropractors, spas), and many more.

Question 4

How does the Missed Call Text-Back work?

Accepted Answer

We provide you with a tracking phone number that forwards directly to your main business line. If a call goes unanswered, the system instantly sends a customizable text message (e.g., "Hi, sorry we missed your call! How can we help you today?") to the caller's mobile number, starting a conversation so they don't call your competitor.

Question 5

Can I keep my existing phone number?

Accepted Answer

Yes! We can either port your existing number into our system, or (more commonly) provide you with a local tracking number that forwards to your current business line. You can publish this new tracking number on your Google Profile and website to enable the text-back features.

Question 6

Is there a contract?

Accepted Answer

No, we operate on a month-to-month basis. We believe in earning your business every month through the results we deliver. You can cancel at any time.

Review Manager and Customer Relationship Management Frequently Asked Questions - Wetherill Park, Sydney.

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